Shipping Policy
Thank you for shopping with Metwinn. We are committed to ensuring that your tools, equipment, and accessories reach you safely and efficiently. The following policy outlines our shipping procedures, timeframes, and related details to help you understand how we deliver your orders.
1. Order Processing
All orders placed through our website are carefully reviewed and processed within 1–3 business days. Once your order has been confirmed, our team inspects the items to ensure quality and prepares them for dispatch. During peak seasons or promotional events, processing may take slightly longer, but we always strive to keep delays minimal.
2. Shipping Destinations
Metwinn ships to most major regions worldwide. Our logistics partners are selected for their reliability and global coverage. Unfortunately, we cannot deliver to P.O. boxes or remote military zones at this time. If you are unsure whether your location is eligible for delivery, please contact our support team before placing your order.
3. Shipping Methods and Estimated Delivery Time
We offer several shipping options depending on your location and order value. Estimated delivery times are as follows:
- Standard International Shipping: 7–15 business days after dispatch.
- Expedited Shipping: 5-9 business days after dispatch (available in selected regions).
These estimates are provided as general guidelines and may vary due to customs inspections, carrier delays, or local holidays. Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor its progress.
4. Shipping Costs
Shipping fees are calculated at checkout based on weight, destination, and delivery method. From time to time, we offer free shipping promotions or reduced-rate delivery on specific products. Any applicable discounts will be automatically applied at checkout.
5. Tracking Your Order
After your order leaves our facility, you will receive an email with tracking details. You can also log into your Metwinn account and view your shipping status under “My Orders.” If your tracking information does not update within a few days, please contact us and we will assist you in resolving the issue.
6. Customs, Duties, and Taxes
Some international orders may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates. Customers are responsible for any import duties, taxes, or local handling fees that may apply to their order. These charges vary depending on your country’s regulations and are not included in our product prices or shipping fees.
7. Incorrect or Incomplete Address
Please ensure that all shipping details provided at checkout are accurate. Metwinn is not responsible for delays or losses caused by incorrect or incomplete addresses. If an order is returned due to an address issue, we will contact you to arrange reshipment (additional shipping charges may apply).
8. Damaged or Lost Packages
We take great care in packaging every item to ensure safe delivery. If your order arrives damaged or appears to be missing items, please contact our support team within 7 days of receipt. We will work directly with our logistics partners to resolve the issue promptly.
9. Order Changes or Cancellations
Once your order has been shipped, we are unable to modify or cancel it. If you need to make a change, please reach out as soon as possible after placing the order. Our customer support team will do their best to accommodate your request before dispatch.
10. Contact Us
If you have any questions regarding your order or shipping status, please contact us at:
Email: [email protected]
Address: Room 617, No. 97 Lingdong Road, Xiuquan Sub-district, Huadu District, Guangzhou City, Guangdong Province, China
We are always here to ensure your shopping experience at Metwinn is smooth, transparent, and reliable.
