Privacy Policy

At Metwinn, we value the privacy and security of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://metwinn.com or make a purchase. By using our website, you agree to the terms of this policy.

1. Information We Collect

We collect information from you when you visit our site, register, place an order, subscribe to our newsletter, or interact with our customer service team. The information we collect may include:

Personal Information: Your name, email address, billing and shipping address, and contact details.
Payment Information: Card details or other payment data processed securely through our third-party payment gateways.
Order Details: Information about the products you purchase, including preferences and transaction history.
Device Information: IP address, browser type, operating system, and browsing behavior on our site.

2. How We Use Your Information

We use your information to provide you with a seamless shopping experience and to maintain the quality of our services. Specifically, we may use it to:

Process and fulfill your orders.
Send order confirmations, updates, and shipping notifications.
Respond to customer inquiries and provide support.
Improve our website layout, performance, and content.
Send marketing emails or promotional offers, if you have opted in.
Comply with legal obligations and prevent fraudulent activity.

3. How We Protect Your Information

We implement industry-standard security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes:

SSL encryption on all data transmissions.
Restricted access to personal data within our systems.
Regular security audits and data handling reviews.

4. Sharing of Information

We do not sell, trade, or rent your personal information to others. However, we may share your data with trusted third parties who assist us in operating our website or conducting our business, such as:

Payment processors (for secure transaction handling).
Shipping and logistics partners (for order delivery).
Marketing and analytics tools (to improve site performance).

All third parties are required to keep your information confidential and use it only for the purposes we authorize.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, track site traffic, and analyze how you use our site. You may choose to disable cookies in your browser settings, but doing so may affect certain functionalities.

6. Your Rights

You have the right to:

Access and review the personal information we hold about you.
Request correction of any inaccurate or incomplete information.
Withdraw consent for marketing communications at any time.
Request deletion of your account or personal data, subject to legal obligations.

To exercise these rights, please contact us via email with the subject line “Privacy Request.”

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law or for legitimate business needs.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of those third-party sites. We encourage you to review their policies before providing any personal information.

9. International Data Transfers

Depending on your location, your information may be transferred to and processed in countries where our servers or partners operate. We take all reasonable measures to ensure your data receives adequate protection under applicable laws.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. The revised version will be posted on this page, and the effective date will be updated accordingly.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at:

Email: [email protected]
Address: Room 617, No. 97 Lingdong Road, Xiuquan Sub-district, Huadu District, Guangzhou City, Guangdong Province, China

Thank you for trusting Metwinn. We are committed to protecting your privacy and ensuring a safe and reliable shopping experience.