Frequently Asked Questions
Welcome to the Metwinn Help Center. Below are the most common questions about our products, orders, and services. We aim to make your experience as smooth and transparent as possible.
🔧What type of products does Metwinn offer?
Metwinn specializes in professional-grade hand tools and hardware sets designed for home improvement, automotive repair, and workshop applications. Our catalog includes socket and wrench kits, ratchet tools, torque wrenches, screwdrivers, and other mechanical accessories — all crafted for precision, durability, and performance.
📦How long does it take to receive my order?
Once your order is confirmed, it typically takes 1–3 business days to process before shipping. Delivery time varies depending on your location, but most customers receive their tools within 7–15 business days. You can always check your order status via Order Tracking.
💳What payment methods are accepted?
We accept most major payment options including credit/debit cards, PayPal, and other secure payment gateways available at checkout. All transactions are processed securely with encrypted SSL protection to ensure your safety.
🔙Can I return or exchange my order?
Yes. Metwinn offers a flexible return and refund policy for eligible items within 30 days of delivery. Please visit our Refund and Returns Policy page for complete details and instructions.
🛠️Are Metwinn tools covered by warranty?
All Metwinn tools are backed by our quality assurance promise. If a manufacturing defect occurs under normal use, please contact our support team with proof of purchase for warranty evaluation.
🚚Where do you ship from?
We ship directly from our authorized warehouses to ensure quick and efficient delivery. Orders are handled by trusted logistics partners to guarantee your products arrive safely.
📩How can I reach customer support?
You can contact us via email at [email protected]. Our support team will respond within 24–48 business hours.
🧰Are Metwinn tools suitable for professionals?
Absolutely. Metwinn designs its tools to meet the standards of both professional technicians and DIY enthusiasts. Each product undergoes rigorous testing for strength, accuracy, and long-term reliability.
💬Do you offer bulk or business orders?
Yes, we welcome wholesale and partnership inquiries. Please reach out via email with your business details and product interests, and our team will assist you with tailored options.
🧾How do I modify or cancel my order?
Orders can only be modified or canceled before shipping. Please email us immediately after placing your order if any changes are required. Once shipped, modifications are no longer possible.
