Customer Support Center
Welcome to the Metwinn Support Center — your hub for assistance, product guidance, and after-sales service. Whether you need help with an order, warranty, or product setup, we’re here to ensure your tools perform at their best.
Product Assistance
Need help choosing the right tool or understanding how a set works? Our specialists provide clear usage tips and compatibility information for all tool kits.
Order & Delivery
Track your shipment or review your purchase details through My Orders. For delivery-related questions, visit our Shipping Policy.
Warranty & Service
All Metwinn tools are covered by a limited warranty against manufacturing defects. To start a claim, contact our service team with your order number and product details.
Returns & Refunds
If you received a damaged or incorrect item, you can request a return within 30 days. Review the process on our Refund and Returns Policy page.
Product Registration
Registering your Metwinn products helps us provide faster warranty support and upgrade eligibility. Simply email your proof of purchase and model name to [email protected].
Technical Support
Encountered issues with a tool or accessory? Our technical team offers diagnostic guidance and repair recommendations to keep your tools in prime condition.
Business & Wholesale
Interested in wholesale or partnership opportunities? Reach out with your company details and we’ll connect you with our business team for customized options.
Contact Support
For all other inquiries, please contact our support team at [email protected]. We typically reply within 24–48 business hours.
